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Frequently Asked Questions

DDM: Unenrolling Dante Devices When DDM Is No Longer Available (Lonely Reset)
Dante Controller: My subscription shows successful, but I’m not hearing any audio.
Windows: Dante Virtual Soundcard sound device missing from Windows sound settings in ASIO mode
macOS: ‘516: The Dante Virtual Soundcard driver is currently blocked from loading by macOS.’
macOS Intel: ‘The Dante Virtual Soundcard Manager service is no longer responding. Please restart your computer and try again.’
AVIO Bluetooth: My AVIO Bluetooth adapter continuously connects and disconnects from my iOS device.
AVIO Bluetooth: I’m having trouble connecting my Dante AVIO Bluetooth Adapter to my Windows 10 PC.
Bluetooth: Can I prevent new devices pairing with the Dante AVIO Bluetooth Adapter?
Bluetooth: How secure is the pairing of the Dante AVIO Bluetooth Adapter?
Bluetooth: Do I need any drivers or software to use the Dante AVIO Bluetooth Adapter?
Bluetooth: Can I connect a Bluetooth headset or speaker to my Dante AVIO Bluetooth Adapter?
Bluetooth: What do the LEDs on the Dante AVIO Bluetooth Adapter indicate?
Bluetooth: How do I connect my device to the Dante AVIO Bluetooth Adapter?
Bluetooth: How many devices can I connect to the Dante AVIO Bluetooth Adapter?
Bluetooth: What is the roundtrip Latency? Do we have a minimum latency setting recommended for Bluetooth AVIOs?
Bluetooth: During the call, will the far-end caller be received as a Stereo, Dual Mono or just Mono signal? If Mono, which channel will be used, Left or Right?
Bluetooth: Can a smartphone play stereo music through the Dante network?
USB: Which devices can be charged through the Dante AVIO USB-C Adapter’s USB-C connection?
USB: How much power does the Dante AVIO USB-C Adapter provide to charging devices?
USB: Does the Dante AVIO USB Adapter work with Microsoft Teams, Zoom or other UC client?
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