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Frequently Asked Questions

Windows 10: I’m unable to change the sample rate for Dante Virtual Soundcard in WDM mode.
macOS: The Dante Via main window is empty, and the Activation panel is displaying the message ‘Dante Via cannot connect to the Dante Via Manager Service’. Why is this?
macOS: Dante Virtual Soundcard does not run, and is displaying the message ‘Audio Routing System Failed 1024’. Why is this?
Dante Via (Windows): What is Network Throttling?
I’ve heard that Dante is a ‘layer 3’ solution. What does that mean?
I uninstalled and reinstalled Dante Via during a trial, and now Dante Via is telling me that I can’t start another trial on this computer.
Windows has detected an ‘Audio Enhancements Problem’ with Dante Via. Should I disable Driver Enhancements for the device?
I have a Dante-enabled hardware device connected to my Dante network, but it’s not showing up in Dante Via. Why is this?
There is a network connector icon with a yellow diamond on it showing in my Dante Via UI. What does it mean?
There is a network connector icon with a red line through it showing in my Dante Via UI. What does it mean?
Dante Via (Windows): I’ve set up a bizarre routing configuration by accident, and now I don’t know what’s going on. How do I reset everything?
Dante Via: I’ve lost my operating system sounds – how do I get them back?
Windows 7: Dante Via malfunctions when I switch user accounts.
Dante Via (Windows): I’m getting audio drop-outs and/or audio distortion.
Dante Via (Windows): I have applications showing in my sources list, but when I drag them to a destination, no audio flows.
macOS: Dante Via Software destinations are not showing up in my Destinations list. Why is this?
Windows: iTunes is not appearing in the Dante Via UI / is not playing audio. Why is this?
Windows: My software applications aren’t showing in the Dante Via UI. Why is this?
Windows: Dante Via is running, and definitely selected as my default audio device, but I can’t hear any audio.
Dante Via is apparently running, but not working.
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