Privacy Policy

Last updated June 17, 2026

Background

About Audinate

We’re Audinate Group Limited (ACN 618 616 916) and its subsidiaries (“Audinate”, “we” or “us”).

About this Policy

This policy sets out how we handle your personal information – that is, information about you and that identifies you, or can be reasonably linked to you. It also explains your privacy rights and how you may exercise them.

You can learn more about us, and our products and services, on our website: audinate.com.

Our Data Protection Officer can be contacted at [email protected]. See section 8 below for a list of contact information for any enquiries or complaints in relation to this policy.

Controller

Depending on your location, the Audinate subsidiary that is the controller responsible for your personal information may be:

• Australia: Audinate Pty Ltd
• United States: Audinate Inc
• United Kingdom: Audinate Limited
• Hong Kong: Audinate HK Limited

Changes to this Privacy Policy

We update this policy from time to time. You can always read the current version of this policy on our website at audinate.com.

In some cases, we may email to tell you about major changes to this policy. If you provide additional personal information or continue to use our services after we have told you about changes to our privacy policy and the way we handle personal information, we will assume that you consent to those changes.

Section 1: The personal information we collect and how we collect it

When you interact with us or use our services, we collect personal information that identifies you or could reasonably identify you. By providing us your personal information you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy.

Can I be anonymous?

Where lawful and practical, you may interact with us anonymously or using a pseudonym. However, if you choose not to give us your personal information, we may not be able to provide our services to you.

Generally, you can browse through our website without giving us any identified information about yourself.

What Information do we Collect?

Depending on how you interact with us, we may collect and process the following categories of personal information:

• Identity and Contact Information
  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Company name
• Professional information
  • Job title
  • Industry sector
• Technical information
  • IP address
  • Device information
• Usage information
  • Pages visited
  • Products viewed
  • Time spent on pages
  • Click patterns
  • Feature usage statistics
• Marketing preferences
  • Communication preferences
  • Subscription choices
• Payment information. When you make a purchase on our website, your credit card information may be collected, but
  that information is sent directly and securely to credit card processors. We do not hold or keep such information,
  including:
  • Credit card details
  • Billing address
  • Transaction history

We only collect sensitive information with explicit consent where required.

How do we collect personal information?

Direct Collection

When it is reasonable and practicable, we will collect information about you directly from you, with your consent. This includes when you:

• Create an account
• Purchase or use any of our products or services
• Contact us or request customer support
• Visit or submit data to our websites
• Register for training, events, webinars, surveys, contexts, promotions or other related Audinate activities or events.
• Apply for a job
• Communicate with us via third party social media sites

Indirect Collection

We may also collect information about you from other sources including publicly available sources such as:

• Social networks including Facebook, X, and LinkedIn (such as customer feedback)
• Company websites
• Online directories and/or third parties
• Marketing automation platforms such as Hubspot
• Customer relationship management (CRM) platforms such as Salesforce
• Data cleansing and augmentation third parties such as Data.com
• Industry trade publications and other professional associations.

Automated Collection

Some of the ways we may collect personal information and other information from you include online tracking and analytics techniques such as cookies, pixels, tags and trackers.

Cookies

A cookie is a small text file that is stored by your web browser when you visit them. A cookie file can contain information such as a unique user ID that a website can use to remember the pages you’ve visited.

Cookies help us understand usage patterns, improve functionality, and personalise content. You can manage your cookie preferences through your browser or via our cookie banner.

Pixels

A pixel tag is a small image file on a website. Pixel tags allow us to count users who have visited certain pages of our website, to deliver branded services, to serve targeted advertising, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted e-mail messages, pixel tags can tell the sender whether and when the e-mail has been opened. You can limit pixel tracking through browser and device controls, and by opting out with advertising platforms including Google and Meta.

If you don’t want the advertising you see on the internet to be tailored to your browsing, you can opt-out of interest-based advertising from the third-party services that are members of the Network Advertising Initiative (NAI) here. Google and AdRoll are members of the NAI. Visit the NAI site for more detail.

Section 2: How do we use your personal information?

We collect, hold, use and disclose your personal information for the primary purposes for which it was provided to us, being where:

• Processing is necessary to enter into or perform a contract:
  • To register and manage your account
  • To provide the requested products and/or services to you
  • To investigate and respond to claims from you
• Where it is in our legitimate interests – that is, where we need it to carry out our business, and our collection does not unreasonably impact your rights and freedoms:
  • For research and feedback on product development.
  • Analyse usage trends and performance
  • To contact you, for example, to respond to your queries or complaints or if we need to tell you something important.
• You have consented to the handling of personal information for a specific purpose:
  • To provide bulletins and updates pertaining to your products
  • To tailor your experience on our website, and to direct you to content we believe will be of interest to you.
• Where use or disclosure of personal information is required for other purposes that are allowed or required by law.
  • To comply with our legal obligations and assist government and law enforcement agencies or regulators

However, in each marketing email message you will be provided with the ability to opt out from receiving future marketing messages.

We may use non-identified or de-identified information for the following purposes:

• To analyse website use so that we can offer better site experiences and tools.
• To enable targeted advertising to be delivered on other websites via third-party advertising platforms, such as Google AdSense and AdRoll.

In order to carry out the purposes listed above, we may also combine and match your personal information with information that we have collected or generated from other sources. This may include data we acquire from external third parties or other parties listed in Section 1.

Section 3: How do we store and hold personal information?

We take all appropriate technical and organisational steps to protect the personal information that we hold.

We store most information about you in secure computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely. Our security controls include the following:

• We encrypt all personal information in transit and at rest
• All our systems are subject to strict access controls and authentication
• We monitor our systems and keep audit logs
• We assess all third parties to ensure they have adequate privacy and security controls
• We have incident response plans in place.

We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted.

We retain personal information only for as long as necessary to achieve the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting or reporting obligations. Specific retention periods vary depending on the type of personal information and are determined based on applicable legal requirements and business needs.

Section 4: Who do we disclose personal information to?

We share your personal information with the following categories of recipients:

Audinate Group Companies

• Audinate Pty Ltd (Australia)
• Audinate Inc (United States)
• Audinate Limited (United Kingdom)
• Audinate HK Limited (Hong Kong)
• Other Audinate offices or subsidiaries outside of these locations.

Service Providers

To third party service providers so that they may perform services for us or on our behalf. These third parties may also collect your personal information on our behalf, and provide it to us. These third parties may include:

• information technology and data storage providers;
• partner or affiliated organisations;
• research and statistical analysis providers;

When we work with third parties, we take steps to ensure they handle your personal information safely and responsibly.

These service providers may be located in Australia, USA, EU, UK. We take steps to ensure that any international transfer of personal information complies with the requirements of applicable privacy laws.

Legal Compliance

• Where we are required or authorised by law to do so.
• When we are permitted to disclose the information under applicable privacy laws.
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Audinate or others.
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company; or to any of our related companies including our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.
• When you have expressly consented to the disclosure, or such consent may reasonably be inferred from the circumstances.

Section 5: Marketing Communications

We may use your personal information to offer you products and services we believe may be of interest to you. This may include our contacting you in a variety of ways, including by phone, SMS, and email. You can opt-out of receiving these communications at any time, by following the instructions in those communications or by contacting us at the contact details provided below.

If you opt-out, we may still send you non-promotional communications, such as those about our ongoing business relations or product updates specific to products you have purchased or licensed.

Section 6: Data Subject Rights

Audinate is subject to privacy laws in different countries as part of its global operations.

Privacy laws in each country provide certain rights to individuals with respect to their personal information.

What are your rights?

You have the right to:

• Access the personal information that we hold about you, and ask us to update or correct it if it is not right
• Ask for a copy of the personal information that we hold about you

Depending on your location, you may also have the right to:

• Ask us to stop using your personal information for certain purposes, including purposes that you have previously consented to, and
• Ask us to destroy or delete your personal information.

There are some exceptions to these rights. For example:

• We cannot give you access to personal information about other people or commercially sensitive information.
• We may not be able to destroy or delete the personal information we hold about you if we are required by law to keep it.

We will agree to your request if it is reasonable and lawful for us to do so, and the right applies in the jurisdiction in which the request is made. If we do not agree or partially agree, we will:

• Write to you to explain our decision (except if it’s unreasonable to do so), and
• Give you information on your options, including how to make a complaint.

Submitting a Rights Request

You can contact us at any time (via the contact details below) to make a request in relation to the above rights.

There is no fee to make a request. We may charge a fee to carry out some requests – such as access requests – if they are complicated or will take a long time. If there is a fee, we will let you know how much it is likely to be, so you can choose if you want to go ahead.

We’ll try to fulfil your request within 30 calendar days, but complicated requests may take more time.

Before we manage your request, we may need to confirm your identity. We do this to ensure that we keep the personal information that we hold secure.

Section 7: Complaints

How to make a privacy complaint?

If you have a complaint about how we have handled your personal information, or in relation to a Data Subject rights request involving your personal information, you can contact us at our contact details.

How do we manage privacy complaints?

When a complaint is received, we will:

• Keep a record of your complaint
• Write to you within 7 calendar days to acknowledge your complaint
• Investigate your complaint (including, for example, gathering the relevant facts, locating and reviewing relevant documents and speaking to relevant individuals)
• Write to you with our final response, including our view on whether we have not complied with this policy or relevant privacy laws, and what we will do to fix the issue.

In most cases, we’ll give you a final response within 30 calendar days of receiving your complaint. If we can’t give you a response at that time, we’ll get in touch to tell you why and work out a new timeframe with you.

How to escalate

If you are not satisfied with how we have managed your complaint, you can make a complaint.

If you remain unsatisfied with the way in which we have handed a privacy issue, you may approach an independent advisor or contact the appropriate regulator (see contact details).

Section 8: Contact Details

Audinate

• Privacy Enquiries: [email protected]
• Phone: +61 2 8090 1000
• Address: Level 7, 64 Kippax Street, Surry Hills, NSW 2010, Australia

Privacy Regulators

Australia — Office of the Australian Information Commissioner

• Phone: 1300 363 992
• Email: [email protected]
• Website: www.oaic.gov.au
• Complaints form: www.oaic.gov.au/privacy/privacy-complaints

European Union

To lodge a complaint, please contact your national data protection authority available at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en

Office of the Privacy Commissioner for Personal Data, Hong Kong

General Enquiries — for general enquiries about the Ordinance and the work of the PCPD, please contact us at:

• Hotline: 2827 2827
• Email: [email protected]

Filing a Complaint:

• Email: [email protected]

California Privacy Protection Agency

• Phone: 916–572–2900
• Mail: California Privacy Protection Agency, 400 R Street Suite 350, Sacramento, CA 95811

China — Cyberspace Administration of China (CAC)

• Website: www.cac.gov.cn
• Complaints / reporting: www.12377.cn (China Internet Illegal Information Reporting Center)