If you are in IT/AV as either a system integrator, support technician, or managed service provider you have experienced “The Truck Roll”, “The Stair Climb”, “The Campus Run”, or “The Two AM Panic”. That time when your end user screams at you that “The sound isn’t working”, “The screen is blank”, or “I don’t know what to do, I have 100 people on this call and no one can hear me.” Sound familiar?