Why can’t I see the channels or Clock Status of my MY16-AUD in Dante Controller?

There are several issues that may result in Dante Controller not displaying complete information.Firewall issues: Try disabling or adjusting any third party firewall software. Built-in firewalls by Microsoft and Apple should not be a problem.ConMon failure: Occasionally the Dante Connection and Monitoring service (ConMon) will stop responding, resulting in empty areas of Dante Controller.To fix, first make certain you are logged in as a local administrator and then:

Windows

1. Open Control Panel > Administrative Tools > Services.
2. Locate the Dante Control and Monitoring service (ConMon).
3. Restart this service.
4. Restart Dante Controller.

Mac OSX

1. Open Applications > Utilities > Activity Monitor.
2. Show “All Processes”.
3. Search for “conmon”.
4. When conmon_cmm is found, click Quit > Force Quit.
5. Restart Dante Controller.

Multiple NICs: On some machines (notably Windows XP) the presence of multiple network cards (NICs) will confuse Dante Controller. Disable all but the NIC that is connected to the Dante network.Bad network setup: Make sure that all of your Dante devices and computers are on the same network segment (subnet). The easiest way to do this is to use DHCP (automatic addressing); check to make sure that you don’t have incorrect static IP addresses that may be out of subnet range.