• AUDINATE > share

How can I return my device to unmanaged mode?

If you unassign a device from any site in Dante Director, it will return to unmanaged mode and can be used without Dante Director.

If a device is still enrolled in a Dante Director site, but you have lost access to the Dante Director account for any reason (e.g. the account belongs to someone else; the device cannot be connected to the Internet), you need to clear its domain credentials before it can be deployed elsewhere. This can be done using Dante Controller:

  1. Isolate the device from the rest of the Dante network
    • i.e. plug directly into your computer or plug into a switch with just your computer and the device or put in an isolated VLAN
  2. Disconnect and reconnect the device
  3. When the device appears double click on it to open the Device View window
  4. From the Device menu, select Clear Domain Credentials
  5. In the popup window, click the Clear Config button
  6. Power cycle the device

Still stuck?

Let’s connect

Connect with a Dante expert and get the support you need.

Contact support
This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.