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Frequently Asked Questions
Device Shows Offline In DDM But Ping Is Still Possible
I cannot update the firmware using Dante Updater
Can I choose which device on the network will become a boundary clock between PTPv2 and PTPv1 Domain?
Is Dante Controller compatible with macOS Sequoia?
Is Dante Virtual Soundcard compatible with macOS Sequoia?
AVIO USB-C Adapter: Android host devices identify the AVIO USB-C Adapter as a charging adapter.
Dante Studio: Does Dante Studio support interlaced video?
Dante Studio: Do I need a new license to run Studio v2.6 and use 4 Rx channels?
Dante Studio: Why does my Tx device stop sending when subscribing to multiple Rx channels on the same machine running Dante Studio (v2.6 or later)?
Dante Studio: Can I subscribe one Tx to multiple Rx channels in Dante Studio on the same machine?
Dante Studio: Which codecs are supported in Dante Studio Rx? Do all Rx channels have the same behavior?
Dante Studio: Why can I see 4 virtual cameras in MS Teams™/Zoom whilst Studio shows only 1 Rx (when set to 4K)?
Dante Studio: How does the resolution setting affect the Rx? Does it apply to all channels?
Dante Studio: Why can I only see 1 or 2 Rx channels on upgrading to Dante Studio v2.6?
Getting Start with Dante Virtual Soundcard
Can I use Dante Virtual Soundcard on Windows ARM architecture?
How can I tune an Apple Silicon computer for the best audio performance?
Installation of Dante Domain Manager on AWS
How can I use Focusrite RedNet Control with Dante Director?
Important: RTS ODIN or QSC Core devices in DDM 1.7
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Customer Type
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End User - I'm using Dante software or AVIO products
OEM Licensee / Software Developer - I'm developing Dante-enabled product
Affected Products
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Dante Activator
Dante AVIO 1 ch Analog Input
Dante AVIO 1 ch Analog Output
Dante AVIO 2 ch Analog Input
Dante AVIO 2 ch Analog Output
Dante AVIO AES3
Dante AVIO Bluetooth
Dante AVIO USB (Type-A)
Dante AVIO USB-C
Dante Connect
Dante Controller
Dante Director
Dante Domain Manager
Dante Firmware Update Manager
Dante PCIe Card
Dante Studio
Dante Updater
Dante Via
Dante Virtual Soundcard
Other
Affected Products
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Dante AES3 Module
Dante Analog Input Module
Dante Analog Output Module
Dante API
Dante Application Library
Dante AV
Dante AV-H
Dante Broadway
Dante Brooklyn II
Dante Brooklyn 3
Dante Controller
Dante Embedded Platform
Dante Firmware Activator
Dante Firmware Update Manager
Dante HC
Dante IP Core
Dante PCIe Card
Dante Pro S1
Dante SDK, Connect Edition
Dante UltimoX
Dante Updater
Dante USB Module
Host CPU API
Module Configuration Tool
Partner Portal
Other
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Former Silex Insight Product
License ID
Case Reason
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General Question
Functional Problem
Licensing & Registration
Network configuration inquiry
Product Setup and Configuration
Feature/Functionality Request
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General Question
Design review
Firmware
Hardware development
Module configuration
Software development
Special request
Switch and IP configuration
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Windows 10
Windows 11
macOS 10.15 (Catalina)
macOS 11 (Big Sur)
macOS 12 (Monterey)
macOS 13 (Ventura)
macOS 14 (Sonoma)
Linux
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