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Frequently Asked Questions

Can Dante Video Tx capture a window on the screen specifically?
Can Dante AV HW Rx receive pixels from Dante Video Tx (software transmitter)?
Why do I see black borders in Video Viewer?
Dante Controller: “Child process exited with code 1” on Windows
How to update your Dante devices
DVS: USB Ethernet Adaptor Choice for macOS Systems
What is Dante Director?
Will my device configurations and subscriptions be lost when I enrol or unenroll in Dante Director?
What happens if my internet connection drops? Will I lose audio / video?
Why can’t I see my devices in Dante Controller after they are enrolled in Dante Director?
Dante Controller asked me to accept a fingerprint before connecting. How do I know if it’s valid?
Why isn’t Dante Controller connecting to Dante Director?
I need to update my firmware to get it to work with Dante Director, but I’m stuck. Can you help?
I have a device on my network that does not have 4.x firmware. Can I use Dante Director?
How can I return my device to unmanaged mode?
DVS outputs in stereo
DDM: Critical Information – Security Update for Microsoft Windows (KB5015807) causes DDM running on Hyper-V to fail
Windows: I can only see one Remote Audio device instead of the Dante Virtual Soundcard under Windows Sound settings when connecting to Windows using Remote Desktop Protocol (RDP).
Clock States in Dante Controller
Troubleshooting High Latency On Windows Machines
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